Return Policy At Di Lowrenzo, we want you to love your purchase. If something isn’t quite right, we’re happy to offer returns under the following conditions:

• Timeframe: Returns must be initiated within 30 days of receiving your order.

• Condition: Items must be returned in new, unused condition with all original packaging, tags, and labels intact.

• Process: To start a return, contact our customer support team at dilowrenzo@gmail.com with your order number and reason for return. We’ll provide you with a return authorization and shipping instructions.

• Shipping: Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we cannot be held liable for lost returns.

• Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method within 7-10 business days. Original shipping fees are non-refundable.

Non-Returnable Items:

• Items marked as final sale.

• Worn, washed, or damaged clothing.

• Returns missing original packaging or tags.

If you have any questions, feel free to reach out to us at dilowrenzo@gmail.com

We’re here to help!

Complaints must be directed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The Consumer Authority is available by phone at 23 400 600 or at www.forbrukertilsynet.no.The European Commission’s complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.